Your account
Deleting your account
You're always in control of your data.
You can delete your Call Bear account and its data whenever you want, right from the app. Deletion is permanent, so here's exactly how to do it and what it removes.
How to delete your account
In the Call Bear app:
- Open the Account tab.
- Choose Delete account.
- Confirm by typing DELETE when asked.
That's it — the deletion runs right away.
What gets deleted
Deleting your account destroys your Call Bear and the data tied to it, including:
- your Call Bear and its configuration (name, voice, personality, expected-caller rules, and saved answers);
- your messages, and any call transcripts and audio recordings;
- your line and related call data;
- your sign-in.
A web subscription is canceled as part of deletion. An App Store subscription is managed by Apple and is not canceled when you delete your Call Bear account.
A couple of things to know first
- Your phone number is deleted with your Call Bear and may not be possible to get back.
- If you subscribed on the web, deletion cancels that subscription and automatically refunds the unused portion of the current billing period. The app shows you the exact amount before you confirm.
- If you subscribed through Apple, cancel the subscription in your Apple Account before deleting. Apple keeps billing until you cancel, even after the Call Bear account is gone. You can still delete immediately, and Apple handles App Store refund requests.
The three things we keep — and exactly how long
Everything above is deleted immediately. Three minimal records are kept afterward, each for a specific legal reason, and each deletes itself automatically the moment its period ends — the timers are enforced by our database, not by anyone remembering:
- Basic billing links — the payment provider and relevant customer, subscription, or transaction IDs, amounts, and dates. Full card numbers never touch our servers. Kept because tax and accounting law requires keeping financial records: 7 years. (Apple or Stripe may keep its own records of past payments.)
- Consent and agreement evidence — a recording-consent answer with a scrambled (hashed) caller ID, and, if you subscribed, a minimal record that you agreed to our terms and the price you accepted (terms version, plan, and amount). No audio, no transcript, no call content, no card numbers. Kept to be able to show a call was consented to, or that a charge was agreed to, if a legal claim is ever made: about 4 years and 3 months.
- A minimal deletion receipt — a scrambled account identifier and the dates your deletion ran; nothing else, used for nothing else. Kept because privacy law expects proof that your deletion happened and stays honored: 25 months.
Beyond those: our server logs age out within 30 days, we keep no long-term database backups, and notifications already sent to your devices aren't recalled.
Can't use the app?
If you can't complete deletion in the app, email support@call-bear.com from the address on your account and we'll help you delete it. For more on how your information is handled, see our Privacy Policy.